For more than Twenty years, by means of utilizing high-quality customer care and their capability to help produce all-inclusive provider systems, MTM help their clients to accomplish their set goals whilst reaching their own idea of residential areas with out limitations.
MTM has connected together with their clientele in order to generate non emergency health related transport with regard to being able to access heath care treatment, offering self-reliance, and also joining neighborhood solutions.
Your well-being & safety really are a major issue to MTM. On account of the current Coronavirus crisis, they are actually using the recommendations supplied by the Centers for Disease Control.
MTM is here now to offer a range of NEMT Brokerage services to take on the largest problems with health-related transport and Public Transit Services. From state-wide non emergency health care transport (NEMT) brokerage to scheduling and dispatching for big transportation organizations, their professional services make sure to make improvements to health and wellness outcomes at the same time aligning along with customer goals and objectives, decreasing expenses, & enhancing fulfillment.
Utilizing their own in depth expertise in the medical transportation management services industry, MTM’s mobility management model offers an imaginative approach to coordinated local community transport.
Having a broad range of synchronized, practical transportation products and services, mobility management ensures every aspect of passengers’ mobility expectations can be satisfied. They educate passengers on the transport methods available, & enable them to select the right style of transport that best fits their requirements.
While demand will continue to increase, mobility management delivers a strategic method for unify, manage, and synchronize transportation products and services. MTM collaborates with their clientele to provide a family of transportation solutions & options such as:
Diverse travel options and modes
Helping plan for future system growth
Modular, scalable solutions, up to full turnkey partnerships
Performing education and outreach to explain the transportation system to stakeholders
Developing strategies for meeting the needs of passenger populations
Pursuing grant opportunities to maximize potential for federal Mobility on Demand “Sandbox” programs
Pursuing opportunities for grant funding
Educating passengers on and assigning them to the most cost-effective, appropriate mode of transportation
As transit agencies outsource more services to achieve cost savings, a dedicated Quality Assurance (Quality Assurance) contractor is imperative to accurately track performance metrics, analyze data, and lead the agency & its contractors through continual quality improvement.
Being the eyes and ears of the agency a legitimate augmentation of the agency’s own team an independent QA professional offers an additional level of neutrality to keep additional vendors answerable and pro-actively address service and compliance issues. Having experience which mixes transportation & quality assurance, MTM understands how many aspects of Quality Assurance have an impact on any transportation systems operation, & has a specialist system in position in order to promote compliance & program improvement.
Their specialist Quality & Compliance section keeps track of supply of greater than Twenty million trips a year by their sub contracted network of travel service providers, with over seven point five mil telephone calls handled by their own customer service facilities yearly. For every of their more than One hundred legal agreements, MTM have built in quality control methods in place and hold their selves accountable to efficiency standards and Key Performance Indicators(KPIs).
MTM is known as a real innovator in creating QA procedures for the non emergency healthcare transport industry, and has successfully applied these types of practices in their own packages for upwards of 20 years. In every contract MTM operate, MTM performs Quality Assurance activities causing them to be exclusively capable in order to give unprejudiced critiques, evaluate system trends, & document crystal clear information & recommendations.
With a catalogue of protocols, plans, processes, & documentation established throughout the last Two decades & set to be personalized to meet transportation companies expectations, MTM is certainly very well prepared to simplify application and also make immediate constructive impacts on transportation companies of almost any magnitude.
Even more specialized to the transportation business, MTM works with travel organizations in Maryland & Washington, D.C. to generate dedicated Quality Assurance programs. In both cases, MTM work closely along with the travel agencies in order to develop in depth solutions that give control for both Administration & Operations of their para transit systems.